How to Run a Speed Test

If you need help running a speed test on your device, please follow these steps below to ensure the most accurate results.

For assistance with basic internet troubleshooting, please review this article for first steps. 

Step One: Prep for Speed Testing

Please ensure that other devices are not actively using internet as that will skew speed test results (they can be connected, but you don’t want devices streaming, browsing, or otherwise actively using the internet).

Place the device that you’ll be speed testing on next to the router. (Please use a web browser instead of testing through a router app.)

If you can hardwire your device into an extra port in the back of the router, that’s even better!

Step Two: Speed Test

If you are using our TP Link rental router, please use the speed test feature in the Aginet app. Otherwise, please follow the steps below.

On your device, go to www.speedtest.net. 

Beneath the “go” button, you’ll see a server listed and a link that says, “Change Server.” (As a note, this option will not appear if you are running a speed test on a mobile device.)  Click the link and search for “Highline (Denver”) or “NextLight (Denver)”. Select one of those options and verify that it is the same server showing up back on the home page.

Click “Go” and allow the full speed test to run. (You’ll see an initial spike for both the download and the upload, but it will still need to test after that first spike in order to get the final number.) 

When the process has finished, you can record your results.  Great job running a speed test!

Step Three: Continue Troubleshooting if Needed

If you were speed testing to diagnose an issue, go ahead and revisit the issue. If you are back within the correct speed range, no further action is needed.

If you are still not seeing speeds within your plan, please repeat Step Two using a different device. 

If your second device is within your plan, it indicates that different devices are able to handle different speeds and that you may need to troubleshoot your device. 

If your second device is not seeing speeds within your plan, please reach out to our customer support team for assistance. Please be ready to communicate the results of each speed test, the device used, and whether the device was hardwired or over WiFi.

You can reach our customer support team by email (support@lightgig.com) to tell us what steps you tried and what the results were, and we'll be more than happy to continue troubleshooting with you!  Our team is also available by phone (970-460-8004) between 7 AM - 5:30 PM, M-F.