How to Cancel My Service

If you need to cancel your service at any time, please reach out to our Customer Service team via email (support@lightgig.com) or by giving us a call at 970-460-8004 during our phone hours (7 am-5:30 pm M-F).  

These are the steps that we will go through to process your cancellation, as well as some key pieces of information that we will need from you over the phone or over email:

Last date of service 

• Please let us know when your last date of service should be so that we can make sure your billing is canceled correctly. 
• The reason for your cancellation, for our record-keeping purposes.  

Equipment Details

• Returning your rental router and mesh point:  Once we have processed your cancellation, you will receive an email with a pre-paid shipping label for you to send your router and/or mesh point back to us. Once we receive that equipment in good condition, we will ensure that any further rental charges are removed from your account.

•  We have some of our equipment installed on the outside of your house. Our techs will come by after your last date of service to remove that equipment. Please let us know if there are any locked gates or pets to be aware of. We usually schedule this equipment pickup at a time when our techs are in the area. You do not need to be home for this. 

Billing Details

• There are no cancellation costs as long as we are able to retrieve the equipment in good condition. Once your equipment pickup is scheduled, your monthly billing will be canceled, and there should be no further charges to your account. 

If you decide you would like to continue with our service at any point in the future, the door is always open for you to return! It’s our joy to serve you.