How to Plug in an Amplifi Router to the Internet

To plug in your Amplifi router or to ensure that your existing router is plugged into the internet connection correctly, please follow this guide.  

If you are experiencing issues with your internet connection in general, see this article for basic troubleshooting steps.

Step One: Check Your Power Injector

Locate your power injector (the power injector is a small white rectangular piece about 3-4" long, with a “U” symbol on it. It will have two cables coming out of one end). It’s often located in a basement area, sometimes under a flight of stairs or attached to a stud.

If you are having difficulty locating your power injector, feel free to contact our customer support team, and they will be happy to help you! 

Verify that the cable going from the LAN port on your power injector is plugged into your router’s WAN port.

• Note: the cable from the PoE port on your power injector is directly connected to your source of internet, so your internet will not work if you plug the PoE cable into your router.
  

Step Two: Check Your Router

Please make sure that the ethernet cable that is plugged into the LAN port on your power injector is the same cable that plugs into the WAN/LAN port on your router.  (Depending on your wiring and set up, you might be able to trace the ethernet cable straight from your router back to the power injector, or the cable might go from your router into a wall jack and then to your power injector.  Photos of your power injector are shown in Step 1.)

As shown in the photo above, the WAN port on your Amplifi router is the right-hand port marked in blue.

Most routers have extra ports. You can use these to hardwire additional devices. Please make sure that the ethernet cable for the internet connection is plugged into the WAN/internet port and not an extra port, or your connection will not work correctly.

To summarize these steps, the ethernet cable should go from the LAN port on your power injector to the WAN/internet port on your router.

If you are plugging in a new personal router, you will still need to set it up. We are not able to troubleshoot or set up personal routers, so please follow the manufacturer's instructions if you are setting up a router that you are not renting from us. 

Great job verifying your cable setup!

If you have any questions, feel free to reach out to our customer support team anytime by email (support@lightgig.com), and we'll be more than happy to help. You can also reach us by phone (970-460-8004) between 7 AM - 5:30 PM, M-F.